Education Coordinator

Reports to: Director of Education

Summary

The Office Coordinator oversees the day-to-day in the office by maintaining the Sanctuary’s education schedule, booking programs, monitoring email inboxes, maintaining the education database, and ordering supplies as needed. This position will also be assigned as the Sanctuary’s Volunteer Coordinator and will be responsible for overseeing the volunteer program and communicating with volunteers.

Requirements

• Strong written and verbal communication skills
• Problem-solving and basic troubleshooting skills
• Great customer service skills
• Excellent time management and organizational skills
• Proficient computer skills (Email, Word, Excel, Volgistics, Peek)
• Adaptability
• Keen attention to detail

Responsibilities

• Monitor the education and volunteer email accounts for World Bird Sanctuary and respond to emails in a timely and professional manner
• Utilize our booking platform to schedule programs and events and communicate with staff and volunteers all details as needed
• Send invoices and record payments in our database
• Maintain and build relationships with clients and community partners
• Make and receive phone calls as needed to effectively communicate with clients
• Oversee volunteer program by maintaining volunteer database, onboarding new volunteers, and working with department managers to place new volunteers within appropriate departments
• In collaboration with department managers, grow our volunteer program and increase volunteer retention
• Collaborate with the Director of Education to maintain the education database
• Maintain a positive work environment and lead by example
• Assist in the planning and running of special events
• Ordering office supplies as needed
• Other duties as assigned